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Frequently asked questions
Everything about invoicing, payments and client credit in Tideoo.
FAQ
Questions, answered
No. Clients open a secure invoice link — no signup, no password. For sensitive actions like reporting a payment or messaging you, they verify their email with a one-time code.
Enable partial payments on an invoice and optionally set a minimum. Clients can pay in installments; every payment is tracked separately and the balance updates automatically until the invoice is paid.
When a client prepays — a deposit, a retainer, or an overpayment you keep — the amount becomes available client credit. You can apply it to future invoices in the same currency, partially or in full. Every credit movement is recorded in a ledger.
Yes. From the invoice link, a verified client can report a bank transfer, crypto payment, PayPal and more — with optional proof of payment. You review the evidence and confirm or reject with one click.
All active ISO-4217 codes. Each client has their own currency — you set it once — and their invoices, payments, project rates and credit are all denominated in it automatically. Your dashboard and reports then convert every total into your workspace currency with live exchange rates, so mixed-currency numbers stay easy to review.
Yes. Team workspaces support multiple members, each with their own permission set, so you control exactly who sees financial data. Pro includes 3 seats and Business includes 10, with extra seats available when your team grows.
Not yet. Tideoo focuses on manual and offline payments — bank transfers, crypto, PayPal and more — with airtight tracking. Online payment processing is on the roadmap.
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